As more and more shoppers become comfortable buying online the customer journey has gone through a major evolution. Our team has scoured the ShopTalk agenda and found 3 must-see talks for anyone interested in understanding how to take the customer journey on their site to the next level. Enjoy!

Monday, May 16th

12:00PM-12:30PM: Session 3, Track 3- Driving Repeat Purchases—Loyalty, Replenishment and More

12:00PM-12:30PM: Session 3, Track 3- Driving Repeat Purchases—Loyalty, Replenishment and More

1:40PM-2:20PM: Session 4, Track 2- Creating and Managing Omnichannel Customer Experiences—Prices, Products and PromotionsCreating and Managing Omnichannel Customer Experiences—Prices, Products and Promotions

Tuesday, May 16th

2:25PM-3:05PM: Session 5, Track 4- Changing Consumer Needs Driving Product InnovationChanging Consumer Needs Driving Product Innovation

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